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Contact Menon Group Support

The best way to contact us is by email to Support (at menongroup . com). To contact us by phone, call 206.275.0335.

Services

The following services help customers get up and running quickly as well as resolve issues efficiently. When you call us with a problem, we won’t rest until we find a resolution – that’s our promise.

Product Installation

In most cases, Menon Group products can be installed directly to customer systems from our corporate headquarters. A Menon Group technician will work directly with a customer technician to install the software, a process that is typically completed within a few hours.

Implementation Services

The Menon Group provides a full complement of professional implementation services, including project management, workflow mapping, requirements definition, and application optimization, to help your organization tailor your applications to your workflow and environment.

Product Education

Once your software is installed, we will conduct product education sessions via the Web for your technical staff. Your staff will in turn educate the users who will use the product on a day-to-day basis. Please see the Product Education section for information about Web-based Training in the use of MINT, our proprietary scripting language, which allows you to implement more advanced features of certain applications.

Product Support

The Menon Group provides standard support for noncritical issues (Severity Levels 3 and 4) during normal business hours, 8:30 a.m. to 5:00 p.m., Pacific Time, Monday through Friday. Support for critical production issues (Severity Levels 1 and 2) is available 24 hours a day, 365 days a year. Customers report issues by email. If the issue is a critical production issue, customers follow up by phone to 206.275.0335 and are connected directly with a member of our support team. For details about issue severity levels and response times, please download the Menon Support Overview, below.

GE Healthcare provides primary support for two products developed by The Menon Group: Carecast 837 Claims Interface and Intercept DataMover.

Product Maintenance

As The Menon Group continually improves its products, it provides customers with regular software corrections along with product enhancements with no additional license fees, as long as enhancements are not marketed as separate applications. Implementation services may be required, depending on the complexity of your environment. In addition, standard product maintenance includes maintaining Menon Group product compatibility with most new GE Centricity Enterprise (formerly Carecast and LastWord) version releases. In cases where the underlying technology or architecture of Centricity Enterprise changes significantly, upgrade fees may apply.

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